FAQ

FAQ - Fenaros

1. Who are we and why do we sell translator headphones and pens?

At Fenaros , we are passionate about making international communication simpler and more accessible. We have chosen to offer translation headphones and translation pens to meet the growing needs of those who want to travel, learn, or communicate easily in different languages. Our products help break down language barriers and improve interactions, no matter where you are.

2. How do translation headphones work?

Our translation headphones are designed to provide instant real-time translations. By connecting them to your smartphone via a dedicated app, you can listen to accurate translations in different languages ​​when talking with foreign speakers.

3. Is the translator pen easy to use?

Yes, our translator pen is easy to use. Simply hover the pen over the text you want to translate, and it will immediately display the translation in the chosen language. This product is perfect for students, travelers, or anyone who needs to quickly translate written documents.

4. What languages ​​are supported by the translation headphones and translator pen?

Our translation headphones and translator pens support major international languages . This includes languages ​​like English, Spanish, French, German, Italian, Chinese, Japanese, and many more. These products cover the communication needs for a wide range of situations around the world.

5. How long does it take to charge the earphones and translator pen?

The translation headphones and translator pen have a long-lasting battery. On average, they take about 1-2 hours for a full charge, providing several hours of continuous use.

6. Can I use the translation headphones in a noisy environment?

Yes, our headphones are equipped with noise reduction technology that improves the quality of translations, even in noisy environments.

7. What is the return and refund policy?

In accordance with French law, you have 14 days to exercise your right of withdrawal from the receipt of your order. If you are not satisfied with your purchase, you can contact us to arrange a return or exchange. For more details, see our Return Policy page.

8. How can I track my order?

After placing your order, you will receive an email with a tracking number. You can track the progress of your package directly on the carrier's website.

9. What payment methods do you accept?

We accept several secure payment methods, such as credit cards, PayPal and other options depending on your location.

10. Delivery and shipping costs?

Shipping is free on all orders. Delivery times may vary depending on your location, but typically your products will arrive between 3-9 business days after shipment.